Resources | Kobelli

Resources

Cancellations

Order Cancellations

Due to the high cost of processing orders and creating each piece made-to-order, cancellation fees apply.

Orders that are cancelled by the customer or by our fraud protection team are subject to a 5% restocking fee (domestic) or 10% restocking fee (international) for processing.

Accounts with high volume returns and/or cancellations including changing the item after production begins will receive a minimum restocking fee of 10% on the third item onwards.

Shipping

Which countries do you ship to?

We are located in Los Angeles, California and ship worldwide with a few exceptions. Please contact us if you have trouble placing an order to your country.

Domestic

We offer free standard shipping for jewelry orders over $89 within the continental US and expedited shipping at a fee.

All jewelry packages are shipped with adult signature required.

Orders placed before 9 a.m. PT on a business day will begin processing same day. Please allow 3-10 business days production time and an additional 2 months for men's bands over $200. Delivery estimates are provided on product pages.

Custom orders take on average of 1 to 2 weeks production time, but may take longer depending on the complexity and sourcing of materials. We will keep you informed throughout the process.

International

International shipping is charged at checkout and is exclusive of customs taxes, fees, and duties, which are due upon delivery. Customers are responsible for any fees that incur during shipment and delivery.

Taxes and duty (or customs tariffs) are set by the destination country customs authorities and are determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted & used, and the Value Added Tax (VAT) rates set by the destination country.

If you don't see the country you're looking for on the list, you may contact us directly and we will help you find a solution as some countries unfortunately prohibit packages that contain jewelry made and shipped from the US.

Returns/Exchanges

Free 30 Day Returns/Exchanges

If for any reason you are not 100% satisfied with your purchase, you may return the undamaged, unworn item and any jewelry boxes or certifications that came with the order in its original condition within 30 days for regular items; 7 days for Last Chance deals and loose diamonds; or 14 days for certified Kobelli Grown diamonds, from the order ship date for a full refund (excluding shipping) or free exchange.

Due to the high cost of processing orders and creating each piece made-to-order, exceptions apply:

• Accounts with high volume returns and/or cancellations including changing the item after production begins will receive a minimum restocking fee of 10% on the third item onwards.
• Personalized engraved pieces are subject to a 10% restocking fee.
• Monogram pieces (e.g. signet rings, initial pendants, etc.) are non-refundable.
• International orders are subject to a 10% restocking fee.
• Custom-made orders are non-refundable.

Must receive the shipping label from Kobelli to receive the free shipping offer.

Free exchange qualifies for the same product in a different ring size or metal color (if applicable) or for a product of equal or higher value in which customers will pay the difference. Ring size exchanges are limited to the ring's sizing allowance and limited to stock availability when resizing the original piece is not possible.

Resizing and Repairs

Free 90 Day Ring Resizing

Within 90 days of the ship date, customers may return their ring(s) for free resizing, limited to the ring's sizing allowance and limited to stock availability in the event that resizing the original piece is not possible.

Out of Policy Resize Repair and Services Form

After 90 days, items are still eligible for resizing, limited to the ring's sizing capacity and availability and excluding Last Chance items. Customers are responsible for shipping both ways and will be charged a fee for the resizing. Kobelli reserves the right to replace the ring with a new one at our discretion.

Other services we offer include:

• Engraving: Limited to the space available on the jewelry item and typically completed within 2 days.
• Diamond and gemstone resetting: Remounting or resetting refers to the process of placing your diamond or fine gemstone into a new piece of jewelry.
• Prong replacement and prong re-tipping: Re-tipping is the process of rebuilding prongs that are worn, but not worn out.
• Rhodium plating: Rhodium plating is a metal deposition process used to coat materials with a decorative and protective layer of rhodium.
• Soldering of rings and other jewelry: A popular choice for wedding sets to keep them together.
• Stone tightening: Over time, prongs may wear down and stones may become loose.
• Refinishing and polishing: All Kobelli jewelry is eligible for free yearly maintenance, which includes refinishing your Kobelli piece.

Trade-in Program

Trading in your Kobelli jewelry for a new piece

1. Schedule a meeting or email us to discuss the details. Whether you want to upgrade your center stone or trade-in your old ring for a completely new piece, the choice is yours.
2. Ship your old Kobelli jewelry to us. Upon delivery, we will conduct a thorough inspection to ensure you receive the appropriate store credit for your item(s).
3. Choose from an existing style or design your ring. Share your inspirations and preferences with our Kobelli jewelry consultant.

Warranty

Manufacturer's Warranty

Our jewelry is handcrafted using precious metals, diamonds, moissanite, and other gemstones by skilled artisans in our Los Angeles, California headquarters. Every piece is unique and may vary slightly in dimensions as it undergoes the setting and polishing stage.

At Kobelli, we stand behind the quality and craftsmanship of our products and include a 12-month warranty from the date of purchase to the original purchaser, covering manufacturing defects on all jewelry. If you, as the original purchaser, notice a manufacturing defect, we ask you to contact us promptly so we may evaluate and resolve as needed.