Kobelli Online Wedding Jewelry Shop FAQ

Frequently asked questions

Orders

Can I change or cancel my order?

Contact us immediately to avoid fees. If you change or cancel your order after we begin production, the order is no longer eligible for a full refund.

Can you exchange items?

Yes, refer to our [resources page](/content/pages/resources "Returns Repairs and Warranty"/index.html) for our exchange policy.

Shipping & Returns

Which countries do you ship to?

We are located in Los Angeles, California and ship worldwide with a few exceptions. Please contact us if you have trouble placing an order to your country.

How much does the shipping cost?

For orders over $89 we offer free standard shipping within the continental US and expedited shipping at a fee.

What is your return policy?

US orders are eligible for 30 day returns. See our [resources page](/content/pages/resources "Kobelli shipping, returns and exchange policy"/index.html) for our full policy.

Account

Do I have to create an account to order?

For enhanced security, we do require an account for checkout. It also helps our customers track their orders and makes for easier servicing in the future.

Do you save my bank details?

Absolutely not. We do not have access to customer credit card or bank information used during checkout. Your payment is processed by your chosen payment method and not stored nor visible to Kobelli.

Payment

What types of credit cards do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, as well as PayPal, Affirm, Klarna, and Amazon Pay.